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    100% Natural Sheepskin & Wool Products

    Free UK Mainland Shipping

    Frequently Asked Questions

    Thank you for choosing Simply Sheepskin or considering us for your purchase. To assist with any queries, you might have before or after placing your order, we’ve compiled answers to common questions here. For anything not covered, feel free to reach out through our contact form, and our team will respond within 24 hours on business days (Monday to Friday).

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    Luxurious Sheepskin from Simply Sheepskin add comfort and style to any room.

    General Product Information

    What types of products does Simply Sheepskin offer?

    Simply Sheepskin offers a wide range of luxurious products made from natural sheepskin and wool. These include sheepskin rugs in various sizes and colours, bedding such as wool quilts, mattress covers, and pillows for enhanced comfort, as well as wool dog beds. The brand also provides homewares like pouffes, benches, footstools, bean bags, seat pads, and more, all crafted to add comfort and style to homes and lifestyles.

    Are your sheepskin products genuine and ethically sourced?

    Yes, we pride ourselves on using 100% natural sheepskin and wool, ensuring all products are genuine. The company is committed to sustainability and ethical sourcing, focusing on environmentally friendly practices. Customers can trust that our products are made from hypoallergenic materials and produced responsibly.

    How should I choose the right size for sheepskin rugs?

    When selecting a sheepskin rug, consider the size and purpose of the space. Measure the area where you intend to place the rug. Smaller rugs are ideal for accenting chairs or small areas, while larger rugs are perfect for living rooms or bedrooms.

    Do your sheepskin rugs come in different sizes and colours?

    Yes, sheepskin rugs are available in different sizes and colours. Our sheepskin rugs are available in sizes including single, double, large, small, quad, and 6 pelts. Colour options include white, grey, black, pink, green, blue, cream, brown, navy, natural, purple, and beige.

    What are the benefits of using genuine sheepskin products?

    Sheepskin is naturally plush and provides luxurious softness, ideal for rugs, cushions, and bedding. The natural fibres in sheepskin are resistant to dust mites, making it a great choice for those with allergies. Our high-quality sheepskin products are resilient and maintain their beauty over time with proper care.

    Care Instructions

    How do I clean and care for my sheepskin products?

    To extend the life of your sheepskin products, it is recommended to use our Sheepskin Rug Brush along with Sheepskin & Wool Wash Liquid from Native Natural available on our website. This liquid wash contains lanolin, a natural substance that nourishes and protects wool fibres. It helps maintain the softness, elasticity, and overall condition of woollen items, preventing them from becoming stiff or brittle.

    What should I do if my sheepskin item gets wet?

    If your sheepskin item gets wet, gently shake off excess water and blot it with a clean towel—avoid wringing or twisting. Allow it to air dry naturally, away from direct sunlight or heat sources, as excessive heat can damage the fibers. Once dry, lightly brush the sheepskin with a soft-bristle brush to restore its texture.

    Ordering and Delivery

    How long will it take to receive my order?

    Orders placed before 8 AM are delivered the following day within the UK. Orders submitted after 8 AM will arrive within two days. For international shipments, delivery times vary depending on the destination. Upon dispatch, customers receive tracking information for updates on the delivery status.

    Do you ship internationally?

    Yes, Simply Sheepskin offers international shipping to selected countries. Delivery times and fees depend on the destination, and customers are advised to refer to specific international shipping rates during the checkout process.

    Can I track my order once it’s shipped?

    Yes, once your order has been dispatched, you will receive a confirmation email with a tracking number. This allows you to monitor your order’s journey and estimated delivery timeline via the courier’s tracking system.

    What are the shipping costs for UK orders?

    We provide free standard shipping on all orders within the UK mainland. This ensures that customers receive their products without additional shipping costs, contributing to excellent value.

    Returns and Exchanges

    What is your return policy for sheepskin products?

    We offer a 100-day return policy. Items must be unused, in their original condition, and include the original packaging. If you wish to return a product, contact our customer service team to receive authorisation and return instructions. Customers are responsible for return shipping costs, which are non-refundable. Upon receiving and inspecting the item, a refund (if approved) will be issued to the original payment method promptly.

    What should I do if my item arrives damaged or defective?

    If your item arrives damaged or defective, we ensure prompt resolution. Contact our customer service team immediately and provide the order number along with details or photos of the damaged product. They will guide you through the process to return the item. Once the defective product is inspected and verified, either a replacement or refund will be issued, depending on your preference and stock availability.

    Miscellaneous

    Do you sell wholesale sheepskin products?

    Yes, we offer a wholesale program for retailers and businesses. Wholesale benefits include competitive pricing, flexible ordering, and dedicated support. To place an order, browse the catalogue, submit an enquiry via email or phone, and process orders through our wholesale portal. This program ensures high-quality products and excellent service tailored to your business needs.

    How can I contact customer support for further assistance?

    To contact our support team, visit our Contact Us page and fill out the query form or call us at +44(0)3333 444194.

    Have a question?

    For any questions we have not answered, please get in touch and the Artsy team will be happy to help!

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